Returns & Exchanges
At Caye Collection, we want you to love every piece you purchase; if you are not completely satisfied, we accept returns on unworn items with original tags within 30 days of delivery.
Initiate Your Return
Visit our online return portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Ship It Back
Affix the prepaid shipping label provided via the portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing